Frequently asked questions
Order & Delivery
How do I change or cancel my order?
In case you wish to change your order, please contact us.
Do you ship internationally?
We ship to all countries in Europe.
I did not receive a confirmation email?
Please contact us via info@mattisewatches.com.
When will I receive my order?
An estimated shipping time is noted during payment and on your invoice.
I have received the wrong product, what do I do?
If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistake as promptly as possible.
Payment & Security
What payment methods can I use?
On the Mattise webshop we offer a broad range of payment methods. Besides transferring your purchase manually with your personal bank account we offer the most secure payment methods online:
Is it safe to pay with my creditcard or iDeal?
Yes, all the payments are led via Mollie. Mollie is a highly secured trust worthy payment protocol. Read more about Mollie on mollie.com.
How long will it take to receive my refund?
Once we receive your return package, including the digital return application, you will be refunded the purchase amount, exluding the your shipping costs, within 10 working days.
Mattise
How do I know if my Mattise Watch is authentic?
Is my watch waterproof?
If your watch states a 3 ATM mark for water resistance,
What type of mechanical movement is used?
All Mattise watches are equiped with Japanese Quartz movement.
Can I wash my watch strap?